Week in the Life of a Football Supporter With a Resident’s Smart Card

Part 1 of 8

BACKGROUND

Our fan Sam, is a archetypal ancestors man searching to advance his approaching prospects. He is thirtysomething and affiliated with two adolescent children. He lives with his ancestors in active adaptation with the bounded board appointed apartment association. He works abounding time 9-5 with the bounded board as an HR administrator and is aswell a part-time complete apprentice belief Business Management two evenings per week.

Sam goes to about every home bold and about 5 abroad amateur per season, but he is not a division acceptance holder. He deceit acquiesce the one-off amount and does not apperceive about the annual plan transaction terms. He usually meets a acquaintance at a bounded pub afore home games, as he believes it is too big-ticket to eat and alcohol in the stadium.

Sam has a ‘Residents and Supporters’ acute agenda issued by the bounded football club as allotment of a collective adventure with the bounded council. The agenda is a Football Club Associates Agenda with a bankrupt purse, a transaction ability that is alone accurate in the amphitheater and the club’s retail outlets (a bankrupt purse endemic and operated by or on annual of the club can accomplish hundreds of bags of pounds in added assets and ability gains).

The ‘Residents and Supporters’ acute agenda aswell allows transaction by Europay / MasterCard / Visa (EMV) and is Bounded Authority Acute agenda Standards e-Organisation (LASSeO) & Integrated Carriage Standards Organisation (ITSO) compliant. This agency that it can be acclimated to accretion acceptance to board provided casework and on bounded transport. The agenda has aswell been developed and encoded in accordance with the arising Standards for Acute Agenda Technology in Stadia.

MONDAY

Sam logs on to the club’s website and checks the accessories for the advancing month. He decides to acquirement two tickets for tomorrow nights cup game, if he will yield a acquaintance from plan who has never been before. Sam artlessly enters his ‘Residents and Supporters’ acute agenda amount into the acquirement screen. He chooses to pay for the acceptance with the EMV payment. Already the acquirement is complete Sam analysis his Adherence credibility antithesis and it has added by 200 (100 per ticket). He chooses the ‘print at home’ option, prints both barcoded tickets and afresh sets off for work.

The bus arrives. Sam gets on and presents his ‘Residents and Supporters’ card, which aliment his ITSO adjustable annual bus acceptance to the reader.

At plan Sam uses his ‘Residents and Supporters’ acute agenda at the appointment architecture acceptance ascendancy reader. This allows him to accessible the capital acceptance door. Because the agenda aswell acts as Sam’s agents canyon it aswell has his photo and gives him acceptance to his appointment and added accordant areas in the building. At lunchtime Sam is active so he decides to eat at the agents restaurant. Most agents acquire board issued cards for Acceptance ID and to pay for aliment but Sam’s can use his ‘Residents and Supporters’ agenda in all board agents restaurants. However, the e-purse acclimated in board restaurants does not acquiesce Sam to accru points, clashing the added e-purse aswell on the card.

At 17:00 Sam leaves the appointment and campaign home on the bus afresh appliance his ‘Residents and Supporters’ card, which aliment his ITSO adjustable annual bus ticket.

Monday is one of the two nights a anniversary that Sam attends a part-time advance captivated at the football club appointment centre.

Sam drives to the amphitheater and presents his ‘Residents and Supporters’ acute agenda to the parking barrier. This opens as the CRM arrangement tells it that Sam is Belief tonight so is advantaged to chargeless parking. Already the evenings abstraction is over Sam leaves the car esplanade appliance the ‘Residents and Supporters’ agenda to accessible the avenue barrier.

When Sam gets home he checks his Adherence Credibility antithesis afresh and sees that he accustomed 50 point for accessory college, as is allotment of a bounded ‘Self Development’ programme run by the board and accurate by bounded businesses.

Number of uses of the ‘Residents and Supporters’ card. (10)

Week in the Life of a Football Supporter with a Resident’s Acute Card

Part 2 of 8

TUESDAY

Sam follows his accepted accepted appliance the ‘Residents and Supporters’ acute agenda on the bus and to acceptance his appointment building. At cafeteria time he goes in to the bounded library and borrows a book apropos to his Business Management course. He uses the self-service board and presents the ‘Residents and Supporters’ acute agenda to annals the accommodation of the books, as the agenda aswell acts as a library card.

Sam decides to go beeline to the football club from the appointment and meets his acquaintance alfresco the stadium. Sam realises that he has abandoned his ticket, but is not anxious as he artlessly goes to the club boutique area they apprehend his agenda and affirm he was issued with a accurate ticket. They afresh validate the acceptance ascendancy arrangement to acquire the card. (In absoluteness Sam did not allegation to do this as if he acclimated the agenda to ID himself online the antecedent day if purchasing the tickets, the agenda and the barcoded acceptance were automatically added to the acceptance ascendancy arrangement as accurate for acceptance for this game. The arrangement about would alone acquire the aboriginal anatomy i.e. agenda or acceptance for entry, already one anatomy had been acclimated the added would be automatically rendered abandoned this is for aegis and acquirement aegis purposes.)

Sam’s acquaintance arrives and they both acceptance the amphitheater Sam with the ‘Residents and Supporters’ acute agenda and his acquaintance with his own barcoded ticket. In the amphitheater Sam and acquaintance both get a alcohol and something to eat. As Sam has the ‘Residents and Supporters’ acute agenda he goes beeline to the cashless transaction chain which is beneath than the banknote queue. To addition take-up of the new ‘Residents and Supporters’ agenda there is a abatement on all articles if paying with the pre pay e-purse. Sam pays appliance the bankrupt e-purse and he is served quicker than his acquaintance who is paying with cash. Sam aswell saves money. Sam afresh receives a argument bulletin from the football club Events Team thanking him for entering the amphitheater aboriginal and offers him a BOGOFF (Buy One Get One For Free) action on the new band in pasties from a bounded bakers if he uses his bankrupt e-purse for payment.

Sam and acquaintance watch the aboriginal bisected during which Sam acme up his e-purse on his ‘Residents and Supporters” acute agenda by argument bulletin Afresh at bisected time he takes advantage of the BOGOFF offer.

After the bout acquaintance Sam uses his ‘Residents and Supporters’ acute agenda for the bus adventure home. At home Sam checks his adherence annual and sees a absolute of 125 new credibility from his purchases and because he entered the amphitheater early.

Number of uses of the ‘Residents and Supporters’ card. (10)

Week in the Life of a Football Supporter with a Resident’s Acute Card.

Part 3 of 8

Wednesday

Sam follows his accepted accepted into plan appliance the ‘Residents and Supporters’ acute agenda on the bus and to acceptance his appointment building. Today is Sam’s altogether the football club CRM texts his adaptable buzz a 2-4-1 action to eat in the restaurant at the stadium. To yield advantage of this action Sam meets his wife for cafeteria at the stadium. The action aswell states that if he pays for the meal with the bankrupt purse on his ‘Residents and Supporters’ acute agenda he will accept acute adherence points. Sam acme up his e-purse on his “Residents and Supporters” acute agenda by argument message. Sam redeems the 2-4-1 action and pays for the meal with the bankrupt e-purse on his ‘Residents and Supporters’ acute card.

When Sam allotment to plan he uses the ‘Residents and Supporters’ acute agenda to acceptance his appointment building.

After plan Sam decides to go to the gym he uses his ‘Residents and Supporters’ acute agenda for the bus adventure and already at the gym, which is a board leisure centre. Sam uses the ‘Residents and Supporters’ acute agenda to accretion acceptance to the leisure centre as it is aswell holds his associates details. Sam uses acute agenda central the leisure centre to annals his use of the gym and afresh to use of the pond pool. Sam afresh campaign home on the bus appliance the ‘Residents and Supporters’ acute card.

At home Sam logs on to the clubs website and checks the antithesis on his adherence account. He discovers that he has an added 350 credibility for topping up, paying in the restaurant and aswell a benefit for his birthday. Sam has aswell been accustomed added credibility for accommodating on one concrete action at the gym, this is a PCT action to advance advantageous active and action blubber and advice abate the burden on the bounded NHS. The arrangement is accurate by the bounded board and the football club.

Number of uses of the ‘Residents and Supporters’ card.(14)

Week in the Life of a Football Supporter with a Resident’s Acute Card.

Part 4 of 8

Thursday

Sam follows his accepted accepted into plan appliance the ‘Residents and Supporters’ acute agenda on the bus and to acceptance his appointment building.

At cafeteria time Sam goes to boondocks and buys a CD from a bounded music abundance and some accessories for his car from a civic motor factors banker appliance the EMV transaction on his ‘Residents and Supporters’ acute card.

Sam has abstraction leave in the afternoon and biking home on the bus appliance his ‘Residents and Supporters’ acute card, and collects his Business Management advance books and advance work. At home Sam logs on to the clubs website and checks the antithesis on his adherence annual and discovers that he has an added 160 credibility for the EMV affairs at the bounded music abundance and the civic motor factors retailer. As these affairs are appliance the EMV transaction ability they allure a hardly lower amount of credibility than affairs appliance the pre pay e-purse on the ‘Residents and Supporters’ acute card.

As Sam is registered as a complete apprentice belief at the amphitheater he is accustomed chargeless acceptance to the WiFI aural the amphitheater appointment suite. Sam drives to the amphitheater early, for his added abstraction night of the week, as he is affair a abstraction associate there. On accession at the amphitheater Sam presents his ‘Residents and Supporters’ agenda to the parking barrier which opens as it knows from the CRM that Sam is belief tonight and is advantaged to chargeless parking. Sam uses the ‘Residents and Supporters’ acute agenda to log on to the arrangement appliance bifold agency affidavit and the arrangement recognises Sam is registered with a afterimage crime and has stored beheld preferences to advice him apprehend the text. The arrangement is set to Sam’s preferences. This aforementioned action could be acclimated to change accent for those whose aboriginal accent is not English.

Once the evenings abstraction is over Sam leaves the car esplanade afresh appliance the ‘Residents and Supporters’ acute agenda to accessible the avenue barrier.

When Sam gets home he afresh checks his Adherence Credibility antithesis and sees that, just as he did on Monday black he accustomed 50 point for accessory college, this is allotment of a bounded ‘Self Development’ programme run by the board and accurate by bounded businesses.

Number of uses of the ‘Residents and Supporters’ acute agenda (12)

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8

Friday

Sam follows his accepted accepted into plan appliance the ‘Residents and Supporters’ acute agenda on the bus and to acceptance his appointment building.

At cafeteria time Sam goes to the councils ‘One Stop Shop’ to administer for Chargeless Academy Meals for his 2 children. He uses a accessible PC and presents his ‘Residents and Supporters’ acute agenda to the clairvoyant which identifies him asks for a abstruse chat (2 Agency Authentication). As Sam is registered with a afterimage crime on the council’s accessible adverse arrangement his beheld crime preferences are apprehend from the agenda and the councils accessible adverse arrangement is set to Sam’s preferences.

As the councils CRM already holds abounding pieces of advice appropriate for the Chargeless Academy Meals Entitlement Anatomy some advice there has been automatically completed i.e. Name. DoB, Address, Acquaintance abstracts etc. This is alleged Auto Anatomy Fill. Sam analysis the auto busy abstracts is correct, completes the blow of the anatomy and allotment to work.

After plan Sam decides to go to the gym he uses the ‘Residents and Supporters’ acute agenda for the bus adventure and already at the gym, which is a board leisure centre Sam uses the ‘Residents and Supporters’ acute cardto accretion acceptance to the centre as it is aswell his associates agenda for the leisure centre. Sam aswell uses the ‘Residents and Supporters’ acute agenda central the leisure centre to annals his use of the gym and afresh use of the pond pool. Sam afresh campaign home on the bus appliance the ‘Residents and Supporters’ acute agenda for the adventure home.

Sam makes the annual arcade annual and afresh drives to the bounded bazaar area he pays for the arcade with the EMV transaction advantage on his ‘Residents and Supporters’ acute card.

When Sam gets home he afresh checks his Adherence Credibility antithesis and he has accustomed credibility of appliance the Gym and paying for the annual shopping.

Number of uses of the ‘Residents and Supporters’ acute card. (11)

Week in the Life of a Football Supporter with a Resident’s Acute Card.

Part 6 of 8

Saturday

Today is a top of the table clash. Sam is demography his son Thomas to the bold and it is his aboriginal bold of the season. Sam and Thomas drive to the boondocks centre and Sam parks the car in a board managed Pay and Display car park. As a citizen of the apple Sam is advantaged to a abatement on parking accuse Sam presents the agenda to the parking apparatus and receives his discount.

Then Sam takes Thomas to the Club Boutique in boondocks centre and redeems some of the adherence credibility he has been accruing and receives a home shirt for Thomas.

It is still aboriginal and Sam takes Thomas to the bounded building to analysis a affair that Thomas is belief at school. The ‘Residents and Supporters’ acute agenda entitles Sam to a bisected amount acceptance but as there is no agenda clairvoyant in the building Sam artlessly shows his card. This blazon of ‘Show n Go’ abatement arrangement operates in a amount of places in the boondocks aswell and helps bounded baby businesses, this action is backed by the councils bounded about-face scheme.

Then Sam goes to a bounded boutique that is a Pay Point abettor to pay his Rent and Board Tax as he does not acquire a absolute debit set up. At the boutique Sam pays banknote but presents his ‘Residents and Supporters’ acute agenda to the clairvoyant to analyze him and admeasure the funds to the appropriate amounts to the actual Rent and Board Tax accounts.

It is now time for Sam and Thomas to go to the amphitheater and as it is abutting and a brilliant day they adjudge to appoint one of the accessible cycles in the town. Sam knows that the football club are allotment of this ‘Fit 4 Life’ action operated by the Board and backed by the bounded PCT as it is allotment of the Football Clubs ‘Green Biking Plan’. At the automated aeon abundance Sam presents his ‘Residents and Supporters’ acute agenda to the clairvoyant and releases an developed aeon for himself and does the aforementioned for a inferior aeon for Thomas. They both aeon 2 afar to the amphitheater area they abundance and lock the cycles in a accumulator ability amid in the stadia car park, which is agnate to the one in town. The locking apparatus is aswell operated by the ‘Residents and Supporters’ acute card, which if applicative is aswell acclimated for transaction but not in this case as the arrangement recognises that Sam is advantaged to chargeless use.

Sam takes Thomas to the acceptance appointment to buy him a barcoded cardboard bout day acceptance and afterwards transaction Sam’s ‘Residents and Supporters’ acute agenda is set to be his ticket. He presents his ‘Residents and Supporters’ acute agenda to aggregate the adherence points, but he pays for the acceptance in cash. If the acceptance appointment yield Thomas’ claimed abstracts for the acceptance acquirement they see that although this is his aboriginal bout this season, he did appear 6 matches endure division and travelled to an abroad FA Cup tie with the Official Supporters Club. They action Thomas the adventitious to accompany the Inferior Supporters Club at a abatement which will accord him his own supporters card. As Sam is already a ‘Residents and Supporters’ acute agenda holder Inferior Supporters Club Associates is chargeless for a bound period. Thomas applies and Sam is accustomed an actual abatement on Thomas’ bout day ticket.

Sam and Thomas the go to the turnstiles and both acceptance the stadium; Sam with his ‘Residents and Supporters’ acute agenda and Thomas with his own barcoded ticket. In the amphitheater Sam buys them both a alcohol and a burger appliance the bankrupt e-purse on the ‘Residents and Supporters’ acute agenda as afresh that chain is abundant beneath than the banknote chain and they get a discount.

Sam and Thomas watch the aboriginal bisected during which Sam gets a argument bulletin affable Thomas to the Inferior Supporters Club and giving a promotional cipher for Thomas, two accompany and a amenable developed to acquire a chargeless amphitheater tour. All Thomas has to do is acquire his parents complete an online anatomy with names, addresses and ages of the 4 humans accessory the tour. Sam aswell acme up the e-purse on his ‘Residents and Supporters’ acute agenda by argument message. At bisected time both Sam and Thomas get a algid alcohol from the kiosk area Sam afresh uses the bankrupt e-purse on the ‘Residents and Supporters’ acute card, is served actual bound and saves money.

After the bout acquaintance Sam uses the ‘Residents and Supporters’ acute agenda to alleviate the cycles for the ride aback to boondocks to aggregate the car.

At home Sam registers himself Thomas and two accompany for the bout appliance the promotional cipher in the argument message. As he is a ‘Residents and Supporters’ acute agenda holder he will be accustomed Adherence Credibility if anyone in the affair makes a acquirement and if they become division acceptance holders Sam and Thomas will be arrive to accommodated their favourite player. Sam afresh checks his adherence annual and sees a absolute of 225 new credibility from the purchases and entering the amphitheater early.

Number of uses of the ‘Residents and Supporters’ acute card. (16)

Week in the Life of a Football Supporter with a Resident’s Acute Card.

Part 7 of 8

Sunday

Sam and Thomas attending at the pictures of the bout bygone on the Football Club’s website. Thomas has accustomed an email with his associates abstracts and he sets up his account.

Sam finds a replica shirt from the aboriginal eighties which he adds to the ‘wish list’ on his Adherence annual so that if he has abundant credibility he will get an automated admonition by email and text. There was aswell an advantage for the shirt to be automatically beatific to him if he had abundant credibility and the Adherence credibility adored automatically but he didn’t accept it.

It is brilliant and Sam has an agitative day planned for the family. In the morning he takes the ancestors to a bounded cuddle zoo and country park. The esplanade is operated by the canton board and there is a baby charge, but as Sam is a ‘Residents and Supporters’ acute agenda holder he and his ancestors adore chargeless admission.

In the afternoon Sam and the ancestors go to the football amphitheater to appear a music accident with a amount of big name performers. The tickets were allotment of Sam’s altogether present from his parents. Sam was fabricated acquainted of the accident from a argument bulletin and an email that was beatific by the clubs CRM. Sam’s ‘Residents and Supporters’ acute agenda was acclimated during the transaction to get a abatement and adherence points.

Sam and his ancestors the go to the turnstiles and acceptance the amphitheater Sam with the ‘Residents and Supporters’ acute agenda and the blow of the ancestors with barcoded tickets. In the amphitheater Sam buys them aliment and drinks appliance the bankrupt e-purse on the ‘Residents and Supporters’ acute agenda and as consistently the chain is abundant beneath than the banknote chain and he aswell gets a discount.

After the accident the Sam takes the ancestors home. On the way home Sam get ammunition at a baby bounded petrol base and uses the EMV transaction adjustment on his ‘Residents and Supporters’ acute agenda and gets some added adherence points.

Number of uses of the ‘Residents and Supporters acute card. (9)

Week in the Life of a Football Supporter with a Resident’s Acute Card.

Part 8 of 8

Summary, Conclusions and Next Steps

The antecedent 7 locations and this final cessation of a ‘Week in the Life of a Football Supporter with a Residents Acute Card’ authenticate actual acutely how a individual agenda can accommodate acceptance to abounding altered casework and activities delivered by assorted providers from both accessible and clandestine sectors.

This is not theory; every one of the applications beneath is a reside appliance in a arrangement in the UK. This certificate ‘Week in the Life of a Football Supporter with a Residents Acute Card’ artlessly brings them all calm on the one card.

LIST OF APPLICATIONS USED

  • Logical Acceptance – Home PC
  • EMV Transaction – (Europay/MasterCard/ Visa)
  • Access Ascendancy – Board Architecture access
  • Council specific – e-Purse
  • Access Ascendancy – Parking
  • Loyalty
  • Library Associates – Bounded Authority
  • Staff ID
  • Access Ascendancy – Football Stadia
  • Ticketing – Football bout day or season
  • Football Club Specific – e-Purse, Cashless in the Stadia and Shop.
  • Football Club Membership
  • Leisure Club Associates – Bounded Authority
  • Access Ascendancy – Leisure
  • Network ID – Higher Education / Learning Resource
  • PC Accessibility – SNAPI
  • Auto Anatomy Fill
  • Concessions – Transport
  • Parking – Bounded Authority
  • Bill Transaction – CTax / Rent
  • Entitlement – Aeon Hire

NUMBER OF USES

  • Monday 10
  • Tuesday 10
  • Wednesday 14
  • Thursday 12
  • Friday 11
  • Saturday 16
  • Sunday 9
  • Total for the anniversary 82
  • Average circadian use 11.7

BENEFITS

To ascertain the operational and banking allowances of such a arrangement for your organisation amuse acquaintance [email protected]. Beneath is a annual of the archetypal allowances that Football Clubs and Bounded Authorities acquire realised.

  • More Customer Data
  • Better Quality Customer Data
  • Improved Apperceive Your Customer Capability
  • More Effective CRM Campaign Development
  • Better CRM Campaign Management
  • Increased Acquirement (potentially £300+ per division for a Football Club)
  • Reduces Costs
  • Greater Efficiency
  • Leaner Overall Service Delivery
  • Richer Customer Experience
  • Improver Customer Loyalty
  • Fewer Debtor Days
  • Faster Payment
  • Improved Banknote Flow
  • New Acquirement Streams
  • Peer Envy
  • Greener Operations
  • Improved Community Reputation

This is not an all-embracing list, but a acceptable archetype of what a acute agenda arrangement like this can do for your organisation. If you don’t anticipate your Chief Executive would like you to bear any of the aloft allowances afresh we will artlessly acknowledge you for account and admonish you to stop account now.